Our approach
We understand that life happens.
Receiving a notice about an unpaid account can be stressful. We know that unexpected life events, economic shifts or simple oversights can happen to anyone.
A person, not a file number.
At ClarityOne Credit Inc., we want to change the way you think about collection agencies. We do not use high-pressure tactics or aggressive demands. Our goal is to listen, understand your current financial situation and work with you to find a mutually manageable solution.
Licensed and accountable
Licensed in: Nova Scotia
We are committed to clear information and respectful communication.
Clear information
We verify the original creditor and the balance owing, and provide official receipts for payments made.
Respectful communication
We follow applicable rules on calling hours and frequency, and treat you with professional courtesy.
Privacy first
We are committed to treating your personal and financial information responsibly. Read our Privacy Policy for details.
Privacy Policy
What happens when you call
Knowing what to expect can make the first call easier. Here is how it goes.
You speak with a person.
A compassionate account representative takes your call. They are trained to listen first.
We confirm it’s you.
We verify your identity to protect your privacy.
We go over the account together.
We review the details with you, including the original creditor and the balance owing.
We talk about what’s realistic.
We ask what kind of arrangement would be comfortable for you, and discuss options based on what you can afford.
It starts with a conversation.
Tell us about your situation. We’re here to listen and explore your options with you.